What to do if UPS is showing my item is delayed?Updated 4 months ago

If UPS tracking indicates that your item is delayed, here’s what you can do:

    1. Check the Tracking Details:

Visit the UPS tracking website and review the most recent updates. Delays are often due to weather conditions, customs processing, or high shipping volumes.

    2. Contact UPS:

Reach out to UPS directly with your tracking number for more detailed information. They can provide clarity on the delay and an updated estimated delivery date.

    3. Notify Us:

If you’re unable to resolve the issue with UPS, contact our customer support team. While we don’t control carrier delays, we will work with UPS on your behalf to ensure your item arrives as quickly as possible.

    4. Rest Assured:

Delays are usually resolved within a few days. If the item is confirmed as lost, we will offer a replacement or refund in line with our guarantee.

We appreciate your patience and are here to assist you.